Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your information.

Last updated: 7 March 2026

Make It Look ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018.

Information We Collect

  • •Contact information including name, email address, phone number, and business details when you enquire about our services or request a quote.
  • •Project-related information including content, images, branding materials, and other assets you provide for your project.
  • •Communication records including emails, messages, and meeting notes related to your project.
  • •Payment information processed securely through third-party payment providers. We do not store credit card details.
  • •Website usage data including IP address, browser type, and pages visited through analytics tools.

How We Use Your Information

  • •To provide and deliver the services you have requested (web design, print design, or creative services).
  • •To communicate with you about your project, including updates, revisions, and delivery.
  • •To process payments and send invoices for services rendered.
  • •To improve our services and website based on usage patterns and feedback.
  • •To send occasional marketing communications about our services (you can opt out at any time).
  • •To comply with legal obligations and protect our business interests.

How We Share Your Information

  • •We do not sell, rent, or trade your personal information to third parties.
  • •We may share information with trusted service providers who assist in delivering our services (e.g., hosting providers, payment processors, printing services).
  • •We may share project work in our portfolio, case studies, or marketing materials unless you request otherwise.
  • •We may disclose information if required by law or to protect our legal rights.

Data Security

  • •We implement appropriate technical and organisational measures to protect your personal information.
  • •All data is stored securely and access is restricted to authorised personnel only.
  • •We use secure communication channels (HTTPS, encrypted email) for sensitive information.
  • •While we take reasonable precautions, no method of transmission over the internet is 100% secure.

Data Retention

  • •We retain your personal information for as long as necessary to provide our services and comply with legal obligations.
  • •Project files and communications are typically retained for up to 2 years after project completion.
  • •Financial records are retained for up to 7 years as required by UK tax law.
  • •You may request deletion of your personal data at any time, subject to legal retention requirements.

Your Rights (GDPR)

  • •Right to access: You can request a copy of the personal information we hold about you.
  • •Right to rectification: You can request correction of inaccurate or incomplete information.
  • •Right to erasure: You can request deletion of your personal data in certain circumstances.
  • •Right to restrict processing: You can request that we limit how we use your information.
  • •Right to data portability: You can request your data in a structured, machine-readable format.
  • •Right to object: You can object to processing of your personal data for marketing purposes.
  • •Right to withdraw consent: You can withdraw consent at any time where we rely on consent to process your data.

Cookies & Analytics

  • •We use cookies and similar technologies to improve your experience on our website.
  • •Analytics tools (such as Google Analytics or Vercel Analytics) help us understand how visitors use our site.
  • •You can control cookie preferences through your browser settings.
  • •Essential cookies are necessary for the website to function and cannot be disabled.

Third-Party Services

  • •Our website may contain links to third-party websites. We are not responsible for their privacy practices.
  • •We use third-party services for hosting, analytics, payment processing, and communication. Each has their own privacy policy.
  • •When you use third-party platforms (e.g., social media, contact forms), their privacy policies also apply.

Children's Privacy

  • •Our services are not directed at children under 16 years of age.
  • •We do not knowingly collect personal information from children.
  • •If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

  • •We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.
  • •The 'Last updated' date at the top of this page indicates when the policy was last revised.
  • •Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

  • •If you have any questions about this privacy policy or how we handle your data, please contact us at info@makeitlook.co.uk.
  • •For data protection enquiries or to exercise your rights, email us with 'Data Protection' in the subject line.
  • •We will respond to all requests within 30 days as required by GDPR.